Privacy Policy
This policy governs the use by The Face by SK or one of its subsidiaries or Affiliates (“we/us/our“) of your (“you/your/yourself“) data which is available to us in connection with your use of this website (the“Site“).
By using the Site, you are deemed to have full knowledge of and accept this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Site.
We reserve the right to alter this Privacy Policy at anytime. Such alterations will be posted on the Site.
We collect information to process your appointment or order, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 2018.
You have the option to elect not to receive marketing information (from us, our business partners or selected third parties) and also to tag your account as non marketable to prevent exchange of the data collected with third parties when you register with us.
DATA COLLECTED & PURPOSE OF COLLECTION
When you book an appointment with The Face by SK. we collect name and address, telephone, email address, user name and password. This provides us with default details for your treatment or order processing and sets up security (so viewing of your account details, designs and order history is password protected).
When you place an order we allocate you a customer number, capture order details, invoicing address and credit card details to process and fulfil your order. Invoicing address is retained so you do not have to enter them again. Order details are retained so you can view your order history.
You acknowledge that many parts of the service provided on the Site may be provided by third-party service providers and not by us (for example, see section 8 below). You consent to us transferring your information to such third-party service providers for the purposes of dealing with your queries, orders and for record keeping.
When you enter credit card details you are in communication over a secure link with the Stripe merchant system (or such other financial system as may be used, from time to time). It retains details of the credit card transaction. You must enter the details for each purchase for security reasons.
To assist you with your promotions and marketing and tailor our service to your needs we will ask you for feedback, about you and any products or treatments you may require. Supply of this information is optional and not mandatory. All this data will be stored so we can effectively meet your needs.
You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
You consent to us (and our representatives) disclosing information to third parties: (i) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and any other contract entered into with us, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site.
SECURITY
The Site has numerous security measures in place to protectthe loss, misuse and alteration of information under our control, such aspasswords and firewalls. We cannot, however, guarantee that these measures are,or will remain, adequate. We do take data security very seriously and will useall reasonable endeavours to protect the integrity of the information youprovide. Our Site may, from time to time, contain links to and fromother websites. If you follow a link to any of these websites, please note thatthese websites have their own privacy policies and we do not accept anyresponsibility or liability for these policies. Please check such policiesbefore submitting any information to these websites. Credit card details are processed by a secure server (seesection 8 above). COOKIES WHAT ARE COOKIES? We use cookies to personalise your interface with the site,and to remember you when you return to our site. They are small packets of datastored by your browser on your computer’s hard drive to identify yourself to usand help us to keep track of what you have in your basket. Your browser mayhave a feature to disable cookies or you can delete them if you wish and yourinterface will not be severely restricted. Please note that cookies can’t harm your computer. We don’tstore personally identifiable information such as credit card details incookies we create, but we do use encrypted information gathered from them tohelp improve your experience of the site. For example, they help us to identifyand resolve errors, or to determine relevant related products to show you whenyou’re browsing. Each browser is different, so check the ‘Managing cookies’information below of your particular browser (or your mobile phone’s handsetmanual) to learn how to change your cookie preferences. We’re giving you this information as part of our initiativeto comply with relevant legislation, and to make sure we’re honest and clearabout your privacy when using our website. COOKIES WE STORE Here’s a list of the main non-functional cookies we use, andwhat we use them for: Cookie: Google Analytics Name: _utma _utmb_utmc _utmz test_cookie Purpose: Thesecookies are used to collect information about how visitors use our site. We usethe information to compile reports and to help us improve the site. The cookiescollect information in an anonymous form, including the number of visitors tothe site, where visitors have come to the site from and the pages they visited. FURTHER INFORMATION ABOUT COOKIES If you’d like to learn more about cookies in general and howto manage them, visit aboutcookies.org (opens in a new window – please notethat we can’t be responsible for the content of external websites). THIRD-PARTY COOKIES When you visit our sites you may notice some cookies thataren’t related to w3p. If you go on to a web page that contains embeddedcontent, for example from Google, you may be sent cookies from these websites.We don’t control the setting of these cookies, so we suggest you check thethird-party websites for more information about their cookies and how to managethem.Some of the business partners that may set cookies on w3psites include: Cookie: Google Maps Name: PREF NID Purpose: These areGoogle Maps third party cookies, which are unique identifiers to allow trafficanalysis to Google Maps. ‘SHARE’ TOOLS If you take the opportunity to ‘share’ content with friendsthrough social networks – such as Facebook and Twitter – you may be sentcookies from these websites. We don’t control the setting of these cookies, soplease check the third-party websites for more information about their cookiesand how to manage them. MANAGING COOKIES If cookies aren’t enabled on your computer, it will meanthat your shopping experience on our website will be limited to browsing andresearching; you won’t be able to add products to your basket and buy them. TO ENABLE COOKIES If you’re not sure of the type and version of web browseryou use to access the Internet: For PCs: click on ‘Help’ at the top of your browser windowand select the ‘About’ optionFor Macs: with the browser window open, click on the Applemenu and select the ‘About’ optionHOW TO CHECK COOKIES ARE ENABLED FOR PCS Google Chrome Click on ‘Tools’ at the top of your browser window andselect OptionsClick the ‘Under the Hood’ tab, locate the ‘Privacy’ section,and select the ‘Content settings’ buttonNow select ‘Allow local data to be set’Microsoft Internet Explorer 6.0, 7.0, 8.0 Click on ‘Tools’ at the top of your browser window andselect ‘Internet options’ , then click on the ‘Privacy’ tabEnsure that your Privacy level is set to Medium or below,which will enable cookies in your browserSettings above Medium will disable cookiesMozilla Firefox Click on ‘Tools’ at the top of your browser window andselect OptionsThen select the Privacy iconClick on Cookies, then select ‘allow sites to set cookies’Safari Click on the Cog icon at the top of your browser window andselect the ‘Preferences’ optionClick on ‘Security’, check the option that says ‘Blockthird-party and advertising cookies’Click ‘Save’HOW TO CHECK COOKIES ARE ENABLED FOR MACS Microsoft Internet Explorer 5.0 on OSX Click on ‘Explorer’ at the top of your browser window andselect ‘Preferences’ optionsScroll down until you see ‘Cookies’ under Receiving FilesSelect the ‘Never Ask’ optionSafari on OSX Click on ‘Safari’ at the top of your browser window andselect the ‘Preferences’ optionClick on ‘Security’ then ‘Accept cookies’Select the ‘Only from site you navigate to’ Mozilla and Netscape on OSX Click on ‘Mozilla’ or ‘Netscape’ at the top of your browserwindow and select the ‘Preferences’ optionScroll down until you see cookies under ‘Privacy &Security’Select ‘Enable cookies for the originating web site only’Opera Click on ‘Menu’ at the top of your browser window and select‘Settings’Then select ‘Preferences’, select the ‘Advanced’ tabThen select ‘Accept cookies’ option All other browsers Please consult your documentation or online help files. BANNER ADVERTISING ON OTHER WEBSITES This type of advertising is designed to provide you with aselection of products based on what you’re viewing. The adverts may highlightalternative styles and colours as well as products from other categories deemedrelevant to your browsing history. The technology behind these adverts is basedon cookies. Find out more about cookies, and why and how we use them, via the‘What are cookies’ section above. COMMENTS OR QUESTIONS? We are interested in your comments and will be pleased toanswer any questions concerning our privacy policy. Please contact us. PRIVACY NOTICE FOR OUR PATIENTS/SERVICE USERS HOW WE USE AND SHARE YOUR INFORMATION TO HELP YOU We need to keep a record of the care you receive to ensurethat: Professionals involved in your care have accurate andup-to-date informationWe have all the information necessary for assessing yourneeds and providing excellent careYour concerns can be properly investigated if you raise acomplaintAccurate information about you is available if you:Move to another areaNeed to use another serviceSee a different healthcare professional.YOUR RECORD We have a duty to: Maintain full and accurate records of the care we provide toyouEnsure that your records are confidential, secure andaccurateProvide a copy at your request that is an accessible format(e.g. in large type if you are partially sighted).Your record may include some or all of the following:Your name, address and date of birthYour email address and telephone numberContacts we have had with you, such as appointmentsNotes and reports on your healthDetails of treatment and care, images and test resultsInformation on medicines, side effects and allergiesRelevant information from people who care for you and knowyou well, such as health professionals and relatives.The staff who see you may also add notes on theirprofessional opinion.If you wish us to, and it is practical, we will discuss andagree with you what we are going to enter on your record and show you what wehave recorded. IDENTIFYING YOU AS AN INDIVIDUAL We have many patients/service users with similar names so itvitally important for all patients/service users to be properly identified asindividuals. In order to be absolutely sure that you have been correctlyidentified we may ask you for a number of pieces of information. Suitable itemsinclude: Full nameDate of birthPassport as photo IDDriving licence as photo IDPermanent (home, not a temporary) addressEmail addressContact numberHOW YOU CAN HELP US TO KEEP YOUR HEALTH RECORD ACCURATE Let us know when you change address, telephone number ornameTell us if any information in your record is incorrectGive your consent so that we can share information about youwith other health professionals to make sure you receive the right healthcareTell us if you change your mind about how we share theinformation in your record.HOW MUSE STUDIOS LIMITED USES YOUR CONTACT DETAILS We take your privacy seriously so please let us know how youwant us to contact you. TelephoneIt is important for us to have a valid contact number foryou. We may ring, leave a message or text you with information relevant to yourtreatment such as appointment confirmation, pre-care advice and post-treatmentfollow-up. Please let us know if you do not wish to be contacted by telephone.EmailIt is important for us to have a valid email address foryou. We use this to send information relevant to your treatment such asappointment confirmation, pre-care information and aftercare advice. We mayalso use your email to send you a regular newsletter about the clinic and ourservices; however, you can opt out of this if you do not wish to receive this.Please read the following before providing us with youremail address.Emails can be quick and convenient and will allow you tokeep a record (unlike a phone call). However, although our own systems aresecure, it may be possible to intercept your email when it is being sent overthe internet.Be aware also that if you share your computer others mayread your emails.You could use email to contact staff in relation to a queryor to ask about an appointment.Do not give more personal information than we need toprocess your request.Do not ask us to send you medical details that you would notwant seen by other people.If you have an urgent question or feel unwell after goinghome after treatment contact the clinic on 0044 7718219145 (Monday-Saturday10AM to 7PM) or an emergency service e.g. 111 NHS emergency service or 999 forlife threatening conditions by telephone, do NOT email. HOW YOUR RECORDS ARE KEPT Our guiding principle is that we hold your records in strictconfidence. Muse Studios Limited is registered under the Data ProtectionAct 2018. It abides by the law and observes good practice in maintainingconfidentiality and appropriate information security. We will fulfil its obligations under this Act to the fullestextent, including ensuring that the following eight principles governing theprocessing of personal data are observed. personal data shall be processed fairly and lawfully;personal data shall be obtained only for specified andlawful purposes, and shall not be processed in any manner incompatible withthose purposes;personal data shall be adequate, relevant and not excessivein relation to the purposes for which it is processed;personal data shall be accurate and, where necessary, keptup to date;personal data shall be kept for no longer than is necessaryfor the purposes for which it is processed;personal data shall be processed in accordance with therights of data subjects under the Act;personal data shall be subject to appropriate technical andorganisational measures to protect against unauthorised or unlawful processingand accidental loss, destruction or damage;personal data shall not be transferred to a country orterritory outside the European Economic Area unless that country or territoryensures an adequate level of data protectionInformation about you and the services you receive may beheld in a number of formats and will be kept for the specific retention periodsoutlined by the relevant professional bodies. We use secure electronic systemsto store user records, images and details of prescriptions. Patient data heldon paper or disk will be processed in accordance with the Data Protection Actand destroyed using secure documented procedures after the time periods set outby the Department of Health. HOW YOUR RECORDS ARE USED We use your records to: Ensure that any treatment or advisory services we provide toyou are based on accurate information.Send a letter about your care to your GP or other healthprofessional at the end of your treatment, unless you tell us not to do so.Work effectively with other services providing you withtreatment or advice.Monitor the quality of our care and help us to understandthe outcomes of care.Investigate any concerns or complaints you or your familyhave about your health care.Provide information that is needed for financialtransactions in relation to payment for treatment, such as billing. For privatepatients/service users this may include details shared with your insurancecompany. If you have any concerns about this, please contact your insurer. ANONYMISED DATA We may remove your name and other details that couldidentify you so that we can use the information in your record anonymously to: Monitor and improve the quality of care received bypatients/service usersProtect the health of the general public, for example we mayshare anonymous and aggregated patient information with organisations such asthe National Institute for Clinical Excellence and the Cancer Registry forresearch or statistical purposesTrain and educate staff.Wherever possible, we anonymise your data or use a quasi-identifier such as a patient number. SHARING YOUR HEALTH RECORD The Face by SK has a designated Information Lead/DataProtection Officer who is responsible for protecting the confidentiality ofpatient information and making sure that information is shared where this isappropriate. To make sure you receive all the care and treatment youneed, we may need to share the information in your health record with otherstaff and organisations. This could include: Other healthcare professionals, such as doctors,pharmacists, and pathology and radiology staff involved in the analysis andreporting of diagnostic testsOther hospitals and private sector organisations involved inyour careLocal authority departmentsVoluntary organisations providing on-going supportAdministrative support staffNote that anyone who receives information from us also has alegal duty to keep it confidential. We may also share information that identifies you where: You ask us to do soWe ask for specific permission and you agree to thisWe are required to do this by lawWe have special permission because we believe that thereasons for sharing are so important that they override our obligation ofconfidentiality (e.g. to prevent someone from being seriously harmed).We do not give the names and addresses of patients/serviceusers to other organisations except under the circumstances described in thisPrivacy Notice. Unless you have signed an additional consent, we will notcontact you after your visit for purposes other than:Follow up of careCollecting your views about your stay with usSettlement of any account that may be due, if appropriateComplaints and concerns handling.SPECIAL SITUATIONS Sometimes we have a legal duty to provide information aboutpeople; examples are reporting some infectious diseases, and when a court orderinstructs us to do so. Records may also be shared without the patient’s consentin exceptional situations, such as to safeguard adults or children. SHARING YOUR RECORDS OUTSIDE THE EU If your permanent address is outside the EU, or yourtreatment is continuing outside the EU, we may send details of your treatmentto individuals based outside the EU specifically to promote your ongoing care.This would normally be the doctor who referred you to us for treatment. If youwish, we can give you the documents so that you have physical control over thisinformation. In the usual course of our business, we may use thirdparties to process and store your data on our behalf. We normally store yourdata on secure servers in the European Economic Area (EEA). Such processing issubject to contractual restrictions with regard to confidentiality and securityin addition to the obligations imposed by the Data Protection Act 1998.Exceptionally we may make use our suppliers are basedoutside the EEA for processing and storing your data. We have strict controlsover how and why your data can be accessed. By submitting your personal data,you agree to this. Where necessary we may transfer personal informationoverseas for processing to support the long- term effectiveness of treatmentand monitor patient outcomes. Personal information will be processed in thisway where it is not possible to achieve this purpose with the use of anonymisedor pseudonymised information only. HOW CAN I STOP MY INFORMATION FROM BEING SHARED? The Face by SK to provide information principally for otherhealth and social care professionals who have requested this since they requirefurther detailed investigations on their patients/service users. So naturallywe will normally need to share this information with your doctor who hasreferred you to our service. If you do not want us to share your information with yourGP, other healthcare providers or carers, please tell the team looking afteryou. But please note that not sharing your information may affect the care thatcan be provided for you. You have the right to request that your confidentialinformation is not used beyond your own care and treatment and to have yourobjections considered. Where your wishes cannot be followed you will be toldthe reasons including the legal basis. You may at any time withdraw any consentyou have previously given to us to process information about you. If you wish to exercise your right to opt-out, withdrawconsent to use your information, or to speak to somebody to understand whatimpact this may have, please discuss your concerns with your professional, oremail us typing ‘Opt Out Request’ in the subject line of the email. YOUR LEGAL RIGHTS The Face by SK is the Data Controller of the data it holdsabout its patients/service users and staff. You have the right to confidentiality under the DataProtection Act 2018 (DPA), the Human Rights Act 1998 and the Common Law Duty ofConfidentiality. The Equality Act 2010 may also apply. You have the right to know what information we hold aboutyou, what we use it for and if the information is to be shared, who it will beshared with. You have the right to apply for access to the information wehold about you. Other people can also apply to access your health records onyour behalf. These include anyone authorised by you in writing (such as asolicitor), or any person appointed by a court to manage your affairs where youcannot manage them yourself. Access covers: The right to obtain a copy of your record in permanent form;The right to have the information provided to you in a wayyou can understand, and explained where necessary, for example whereabbreviations have been used. You would not be entitled to see informationthat:Has been provided about you by someone else if they haven’tgiven permission for you to see itIdentifies another person who has not given permission foryou to see the information about themRelates to criminal offencesIs being used to detect or prevent crimeCould cause physical or mental harm to you or someone else. If you are currently receiving services from us and wish to view the recordwithout obtaining a copy, discuss your request with the professional in chargeof your care.OBTAINING A COPY OF YOUR RECORD If you wish to apply for access to the information we holdabout you: You should send your request in writing to us.You should provide enough information to enable us tocorrectly identify your records, for example include your full name, address,date of birth, any unique identifier number.We will take every reasonable step respond to you within 40days of receiving your requestYou may be required to provide a form of ID before anyinformation is released to you. Once you receive your records, if you believeany information is inaccurate or incorrect, please inform us.This Privacy Policy is effective immediately and will remainin effect until further notice. We reserve the right to update or change our Privacy Policyat any time and you should check this Privacy Policy periodically. Yourcontinued use of the Service after we post any modifications to the PrivacyPolicy on this page will constitute your acknowledgment of the modificationsand your consent to abide and be bound by the modified Privacy Policy.
By using the Site, you are deemed to have full knowledge of and accept this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Site.
We reserve the right to alter this Privacy Policy at anytime. Such alterations will be posted on the Site.
We collect information to process your appointment or order, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 2018.
You have the option to elect not to receive marketing information (from us, our business partners or selected third parties) and also to tag your account as non marketable to prevent exchange of the data collected with third parties when you register with us.
DATA COLLECTED & PURPOSE OF COLLECTION
When you book an appointment with The Face by SK. we collect name and address, telephone, email address, user name and password. This provides us with default details for your treatment or order processing and sets up security (so viewing of your account details, designs and order history is password protected).
When you place an order we allocate you a customer number, capture order details, invoicing address and credit card details to process and fulfil your order. Invoicing address is retained so you do not have to enter them again. Order details are retained so you can view your order history.
You acknowledge that many parts of the service provided on the Site may be provided by third-party service providers and not by us (for example, see section 8 below). You consent to us transferring your information to such third-party service providers for the purposes of dealing with your queries, orders and for record keeping.
When you enter credit card details you are in communication over a secure link with the Stripe merchant system (or such other financial system as may be used, from time to time). It retains details of the credit card transaction. You must enter the details for each purchase for security reasons.
To assist you with your promotions and marketing and tailor our service to your needs we will ask you for feedback, about you and any products or treatments you may require. Supply of this information is optional and not mandatory. All this data will be stored so we can effectively meet your needs.
You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
You consent to us (and our representatives) disclosing information to third parties: (i) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and any other contract entered into with us, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site.
SECURITY
The Site has numerous security measures in place to protectthe loss, misuse and alteration of information under our control, such aspasswords and firewalls. We cannot, however, guarantee that these measures are,or will remain, adequate. We do take data security very seriously and will useall reasonable endeavours to protect the integrity of the information youprovide. Our Site may, from time to time, contain links to and fromother websites. If you follow a link to any of these websites, please note thatthese websites have their own privacy policies and we do not accept anyresponsibility or liability for these policies. Please check such policiesbefore submitting any information to these websites. Credit card details are processed by a secure server (seesection 8 above). COOKIES WHAT ARE COOKIES? We use cookies to personalise your interface with the site,and to remember you when you return to our site. They are small packets of datastored by your browser on your computer’s hard drive to identify yourself to usand help us to keep track of what you have in your basket. Your browser mayhave a feature to disable cookies or you can delete them if you wish and yourinterface will not be severely restricted. Please note that cookies can’t harm your computer. We don’tstore personally identifiable information such as credit card details incookies we create, but we do use encrypted information gathered from them tohelp improve your experience of the site. For example, they help us to identifyand resolve errors, or to determine relevant related products to show you whenyou’re browsing. Each browser is different, so check the ‘Managing cookies’information below of your particular browser (or your mobile phone’s handsetmanual) to learn how to change your cookie preferences. We’re giving you this information as part of our initiativeto comply with relevant legislation, and to make sure we’re honest and clearabout your privacy when using our website. COOKIES WE STORE Here’s a list of the main non-functional cookies we use, andwhat we use them for: Cookie: Google Analytics Name: _utma _utmb_utmc _utmz test_cookie Purpose: Thesecookies are used to collect information about how visitors use our site. We usethe information to compile reports and to help us improve the site. The cookiescollect information in an anonymous form, including the number of visitors tothe site, where visitors have come to the site from and the pages they visited. FURTHER INFORMATION ABOUT COOKIES If you’d like to learn more about cookies in general and howto manage them, visit aboutcookies.org (opens in a new window – please notethat we can’t be responsible for the content of external websites). THIRD-PARTY COOKIES When you visit our sites you may notice some cookies thataren’t related to w3p. If you go on to a web page that contains embeddedcontent, for example from Google, you may be sent cookies from these websites.We don’t control the setting of these cookies, so we suggest you check thethird-party websites for more information about their cookies and how to managethem.Some of the business partners that may set cookies on w3psites include: Cookie: Google Maps Name: PREF NID Purpose: These areGoogle Maps third party cookies, which are unique identifiers to allow trafficanalysis to Google Maps. ‘SHARE’ TOOLS If you take the opportunity to ‘share’ content with friendsthrough social networks – such as Facebook and Twitter – you may be sentcookies from these websites. We don’t control the setting of these cookies, soplease check the third-party websites for more information about their cookiesand how to manage them. MANAGING COOKIES If cookies aren’t enabled on your computer, it will meanthat your shopping experience on our website will be limited to browsing andresearching; you won’t be able to add products to your basket and buy them. TO ENABLE COOKIES If you’re not sure of the type and version of web browseryou use to access the Internet: For PCs: click on ‘Help’ at the top of your browser windowand select the ‘About’ optionFor Macs: with the browser window open, click on the Applemenu and select the ‘About’ optionHOW TO CHECK COOKIES ARE ENABLED FOR PCS Google Chrome Click on ‘Tools’ at the top of your browser window andselect OptionsClick the ‘Under the Hood’ tab, locate the ‘Privacy’ section,and select the ‘Content settings’ buttonNow select ‘Allow local data to be set’Microsoft Internet Explorer 6.0, 7.0, 8.0 Click on ‘Tools’ at the top of your browser window andselect ‘Internet options’ , then click on the ‘Privacy’ tabEnsure that your Privacy level is set to Medium or below,which will enable cookies in your browserSettings above Medium will disable cookiesMozilla Firefox Click on ‘Tools’ at the top of your browser window andselect OptionsThen select the Privacy iconClick on Cookies, then select ‘allow sites to set cookies’Safari Click on the Cog icon at the top of your browser window andselect the ‘Preferences’ optionClick on ‘Security’, check the option that says ‘Blockthird-party and advertising cookies’Click ‘Save’HOW TO CHECK COOKIES ARE ENABLED FOR MACS Microsoft Internet Explorer 5.0 on OSX Click on ‘Explorer’ at the top of your browser window andselect ‘Preferences’ optionsScroll down until you see ‘Cookies’ under Receiving FilesSelect the ‘Never Ask’ optionSafari on OSX Click on ‘Safari’ at the top of your browser window andselect the ‘Preferences’ optionClick on ‘Security’ then ‘Accept cookies’Select the ‘Only from site you navigate to’ Mozilla and Netscape on OSX Click on ‘Mozilla’ or ‘Netscape’ at the top of your browserwindow and select the ‘Preferences’ optionScroll down until you see cookies under ‘Privacy &Security’Select ‘Enable cookies for the originating web site only’Opera Click on ‘Menu’ at the top of your browser window and select‘Settings’Then select ‘Preferences’, select the ‘Advanced’ tabThen select ‘Accept cookies’ option All other browsers Please consult your documentation or online help files. BANNER ADVERTISING ON OTHER WEBSITES This type of advertising is designed to provide you with aselection of products based on what you’re viewing. The adverts may highlightalternative styles and colours as well as products from other categories deemedrelevant to your browsing history. The technology behind these adverts is basedon cookies. Find out more about cookies, and why and how we use them, via the‘What are cookies’ section above. COMMENTS OR QUESTIONS? We are interested in your comments and will be pleased toanswer any questions concerning our privacy policy. Please contact us. PRIVACY NOTICE FOR OUR PATIENTS/SERVICE USERS HOW WE USE AND SHARE YOUR INFORMATION TO HELP YOU We need to keep a record of the care you receive to ensurethat: Professionals involved in your care have accurate andup-to-date informationWe have all the information necessary for assessing yourneeds and providing excellent careYour concerns can be properly investigated if you raise acomplaintAccurate information about you is available if you:Move to another areaNeed to use another serviceSee a different healthcare professional.YOUR RECORD We have a duty to: Maintain full and accurate records of the care we provide toyouEnsure that your records are confidential, secure andaccurateProvide a copy at your request that is an accessible format(e.g. in large type if you are partially sighted).Your record may include some or all of the following:Your name, address and date of birthYour email address and telephone numberContacts we have had with you, such as appointmentsNotes and reports on your healthDetails of treatment and care, images and test resultsInformation on medicines, side effects and allergiesRelevant information from people who care for you and knowyou well, such as health professionals and relatives.The staff who see you may also add notes on theirprofessional opinion.If you wish us to, and it is practical, we will discuss andagree with you what we are going to enter on your record and show you what wehave recorded. IDENTIFYING YOU AS AN INDIVIDUAL We have many patients/service users with similar names so itvitally important for all patients/service users to be properly identified asindividuals. In order to be absolutely sure that you have been correctlyidentified we may ask you for a number of pieces of information. Suitable itemsinclude: Full nameDate of birthPassport as photo IDDriving licence as photo IDPermanent (home, not a temporary) addressEmail addressContact numberHOW YOU CAN HELP US TO KEEP YOUR HEALTH RECORD ACCURATE Let us know when you change address, telephone number ornameTell us if any information in your record is incorrectGive your consent so that we can share information about youwith other health professionals to make sure you receive the right healthcareTell us if you change your mind about how we share theinformation in your record.HOW MUSE STUDIOS LIMITED USES YOUR CONTACT DETAILS We take your privacy seriously so please let us know how youwant us to contact you. TelephoneIt is important for us to have a valid contact number foryou. We may ring, leave a message or text you with information relevant to yourtreatment such as appointment confirmation, pre-care advice and post-treatmentfollow-up. Please let us know if you do not wish to be contacted by telephone.EmailIt is important for us to have a valid email address foryou. We use this to send information relevant to your treatment such asappointment confirmation, pre-care information and aftercare advice. We mayalso use your email to send you a regular newsletter about the clinic and ourservices; however, you can opt out of this if you do not wish to receive this.Please read the following before providing us with youremail address.Emails can be quick and convenient and will allow you tokeep a record (unlike a phone call). However, although our own systems aresecure, it may be possible to intercept your email when it is being sent overthe internet.Be aware also that if you share your computer others mayread your emails.You could use email to contact staff in relation to a queryor to ask about an appointment.Do not give more personal information than we need toprocess your request.Do not ask us to send you medical details that you would notwant seen by other people.If you have an urgent question or feel unwell after goinghome after treatment contact the clinic on 0044 7718219145 (Monday-Saturday10AM to 7PM) or an emergency service e.g. 111 NHS emergency service or 999 forlife threatening conditions by telephone, do NOT email. HOW YOUR RECORDS ARE KEPT Our guiding principle is that we hold your records in strictconfidence. Muse Studios Limited is registered under the Data ProtectionAct 2018. It abides by the law and observes good practice in maintainingconfidentiality and appropriate information security. We will fulfil its obligations under this Act to the fullestextent, including ensuring that the following eight principles governing theprocessing of personal data are observed. personal data shall be processed fairly and lawfully;personal data shall be obtained only for specified andlawful purposes, and shall not be processed in any manner incompatible withthose purposes;personal data shall be adequate, relevant and not excessivein relation to the purposes for which it is processed;personal data shall be accurate and, where necessary, keptup to date;personal data shall be kept for no longer than is necessaryfor the purposes for which it is processed;personal data shall be processed in accordance with therights of data subjects under the Act;personal data shall be subject to appropriate technical andorganisational measures to protect against unauthorised or unlawful processingand accidental loss, destruction or damage;personal data shall not be transferred to a country orterritory outside the European Economic Area unless that country or territoryensures an adequate level of data protectionInformation about you and the services you receive may beheld in a number of formats and will be kept for the specific retention periodsoutlined by the relevant professional bodies. We use secure electronic systemsto store user records, images and details of prescriptions. Patient data heldon paper or disk will be processed in accordance with the Data Protection Actand destroyed using secure documented procedures after the time periods set outby the Department of Health. HOW YOUR RECORDS ARE USED We use your records to: Ensure that any treatment or advisory services we provide toyou are based on accurate information.Send a letter about your care to your GP or other healthprofessional at the end of your treatment, unless you tell us not to do so.Work effectively with other services providing you withtreatment or advice.Monitor the quality of our care and help us to understandthe outcomes of care.Investigate any concerns or complaints you or your familyhave about your health care.Provide information that is needed for financialtransactions in relation to payment for treatment, such as billing. For privatepatients/service users this may include details shared with your insurancecompany. If you have any concerns about this, please contact your insurer. ANONYMISED DATA We may remove your name and other details that couldidentify you so that we can use the information in your record anonymously to: Monitor and improve the quality of care received bypatients/service usersProtect the health of the general public, for example we mayshare anonymous and aggregated patient information with organisations such asthe National Institute for Clinical Excellence and the Cancer Registry forresearch or statistical purposesTrain and educate staff.Wherever possible, we anonymise your data or use a quasi-identifier such as a patient number. SHARING YOUR HEALTH RECORD The Face by SK has a designated Information Lead/DataProtection Officer who is responsible for protecting the confidentiality ofpatient information and making sure that information is shared where this isappropriate. To make sure you receive all the care and treatment youneed, we may need to share the information in your health record with otherstaff and organisations. This could include: Other healthcare professionals, such as doctors,pharmacists, and pathology and radiology staff involved in the analysis andreporting of diagnostic testsOther hospitals and private sector organisations involved inyour careLocal authority departmentsVoluntary organisations providing on-going supportAdministrative support staffNote that anyone who receives information from us also has alegal duty to keep it confidential. We may also share information that identifies you where: You ask us to do soWe ask for specific permission and you agree to thisWe are required to do this by lawWe have special permission because we believe that thereasons for sharing are so important that they override our obligation ofconfidentiality (e.g. to prevent someone from being seriously harmed).We do not give the names and addresses of patients/serviceusers to other organisations except under the circumstances described in thisPrivacy Notice. Unless you have signed an additional consent, we will notcontact you after your visit for purposes other than:Follow up of careCollecting your views about your stay with usSettlement of any account that may be due, if appropriateComplaints and concerns handling.SPECIAL SITUATIONS Sometimes we have a legal duty to provide information aboutpeople; examples are reporting some infectious diseases, and when a court orderinstructs us to do so. Records may also be shared without the patient’s consentin exceptional situations, such as to safeguard adults or children. SHARING YOUR RECORDS OUTSIDE THE EU If your permanent address is outside the EU, or yourtreatment is continuing outside the EU, we may send details of your treatmentto individuals based outside the EU specifically to promote your ongoing care.This would normally be the doctor who referred you to us for treatment. If youwish, we can give you the documents so that you have physical control over thisinformation. In the usual course of our business, we may use thirdparties to process and store your data on our behalf. We normally store yourdata on secure servers in the European Economic Area (EEA). Such processing issubject to contractual restrictions with regard to confidentiality and securityin addition to the obligations imposed by the Data Protection Act 1998.Exceptionally we may make use our suppliers are basedoutside the EEA for processing and storing your data. We have strict controlsover how and why your data can be accessed. By submitting your personal data,you agree to this. Where necessary we may transfer personal informationoverseas for processing to support the long- term effectiveness of treatmentand monitor patient outcomes. Personal information will be processed in thisway where it is not possible to achieve this purpose with the use of anonymisedor pseudonymised information only. HOW CAN I STOP MY INFORMATION FROM BEING SHARED? The Face by SK to provide information principally for otherhealth and social care professionals who have requested this since they requirefurther detailed investigations on their patients/service users. So naturallywe will normally need to share this information with your doctor who hasreferred you to our service. If you do not want us to share your information with yourGP, other healthcare providers or carers, please tell the team looking afteryou. But please note that not sharing your information may affect the care thatcan be provided for you. You have the right to request that your confidentialinformation is not used beyond your own care and treatment and to have yourobjections considered. Where your wishes cannot be followed you will be toldthe reasons including the legal basis. You may at any time withdraw any consentyou have previously given to us to process information about you. If you wish to exercise your right to opt-out, withdrawconsent to use your information, or to speak to somebody to understand whatimpact this may have, please discuss your concerns with your professional, oremail us typing ‘Opt Out Request’ in the subject line of the email. YOUR LEGAL RIGHTS The Face by SK is the Data Controller of the data it holdsabout its patients/service users and staff. You have the right to confidentiality under the DataProtection Act 2018 (DPA), the Human Rights Act 1998 and the Common Law Duty ofConfidentiality. The Equality Act 2010 may also apply. You have the right to know what information we hold aboutyou, what we use it for and if the information is to be shared, who it will beshared with. You have the right to apply for access to the information wehold about you. Other people can also apply to access your health records onyour behalf. These include anyone authorised by you in writing (such as asolicitor), or any person appointed by a court to manage your affairs where youcannot manage them yourself. Access covers: The right to obtain a copy of your record in permanent form;The right to have the information provided to you in a wayyou can understand, and explained where necessary, for example whereabbreviations have been used. You would not be entitled to see informationthat:Has been provided about you by someone else if they haven’tgiven permission for you to see itIdentifies another person who has not given permission foryou to see the information about themRelates to criminal offencesIs being used to detect or prevent crimeCould cause physical or mental harm to you or someone else. If you are currently receiving services from us and wish to view the recordwithout obtaining a copy, discuss your request with the professional in chargeof your care.OBTAINING A COPY OF YOUR RECORD If you wish to apply for access to the information we holdabout you: You should send your request in writing to us.You should provide enough information to enable us tocorrectly identify your records, for example include your full name, address,date of birth, any unique identifier number.We will take every reasonable step respond to you within 40days of receiving your requestYou may be required to provide a form of ID before anyinformation is released to you. Once you receive your records, if you believeany information is inaccurate or incorrect, please inform us.This Privacy Policy is effective immediately and will remainin effect until further notice. We reserve the right to update or change our Privacy Policyat any time and you should check this Privacy Policy periodically. Yourcontinued use of the Service after we post any modifications to the PrivacyPolicy on this page will constitute your acknowledgment of the modificationsand your consent to abide and be bound by the modified Privacy Policy.
